Welcome to purplecostumes.com (hereinafter referred to as the “Site”). Below are the terms and conditions regarding shipping, please read them carefully before purchasing.
Shipping Area
We currently only ship to addresses within the United States. We do not ship internationally. If you are in another country, please check our international shipping options or contact customer service for more information.
Shipping Methods
We offer a variety of shipping options, including standard shipping, expedited shipping, and next-day delivery. The shipping method you choose will affect the arrival time and shipping costs of your order.
Shipping Costs
Shipping costs vary depending on the shipping method you choose, the weight and size of your order, and the shipping address. The specific cost will be calculated at checkout and displayed on the order confirmation page.
Processing Time
All orders will be processed after payment is confirmed. The processing time is usually 1 to 2 business days. During busy periods or special circumstances (such as promotions, holidays, etc.), the processing time may be delayed.
Shipping Time
Shipping time depends on the shipping method you choose and the shipping address. Below are some common shipping options and estimated times:
Standard Shipping: Usually takes 5-7 business days
Expedited Shipping: Usually takes 2-3 business days
Next Day Shipping: Usually takes 1 business day
Please note that the above times are only estimates, and actual shipping times may be affected by weather, holidays, and other uncontrollable factors.
Order Tracking
Once your order is shipped, we will email you the tracking number and shipping details. You can use the tracking number to check the latest status of your order on the shipping company’s website.
Damage or Loss
If your order is damaged or lost during shipping, please contact our customer service department within 48 hours of receiving the goods. We will assist you in resolving the issue and provide return or exchange services as appropriate.
Address Change
Before your order is shipped, you can change the shipping address by contacting customer service. After the order is shipped, address changes will not be processed, so please make sure to provide the correct shipping information.
Shipping Issues
If you encounter any shipping issues, such as delays, non-receipt of goods, etc., please contact us in time. We will do our best to help resolve the problem.
Contact Us
For further information or assistance, please contact us at:
Address 2900 PENROSE ST
City Saint Louis
State MO
Zip 63107
Email SELERIACOOK@purplecostumes.com
Phone +1 4064017387
Thank you for choosing purplecostumes.com. We are committed to providing you with excellent service and ensuring that your shopping experience is pleasant and smooth.