Thank you for choosing purplecostumes.com (the “Site”). We are committed to providing quality products and services. If you are not satisfied with your purchase, our refund terms are as follows:
Refund Conditions
To request a refund, you must meet the following conditions:
The item must be returned within 30 days of receipt.
The item must be unused, unwashed, and in its original packaging and tags.
A valid order number and proof of purchase are required for a refund.
Refund Request
If you are eligible for a refund, please follow the steps below to request a refund:
Contact Customer Service: Contact Customer Service by email (SELERIACOOK@purplecostumes.com) or phone (+1 4064017387) to state your refund request.
Returning Items: Return the item to the designated return address according to the instructions provided by Customer Service. Please ensure that the item is securely packaged and keep proof of shipping.
Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, we will:
Processing the refund: Refunds will be issued to the original form of payment, which usually takes 5-7 business days.
Notification: We will notify you of the progress of the refund processing by email.
Shipping costs
If the refund is due to product quality problems or wrong products, we will bear the return shipping costs. If the refund is due to personal reasons (such as dislike, wrong purchase, etc.), the return shipping costs will be borne by you.
Non-refundable items
The following items are not refundable:
Customized items or special customized items.
Discounted items or promotional items (subject to specific promotion terms).
Damaged items
If the item you received was damaged during transportation, please contact our customer service department immediately. Please provide photos of the damage and order details within 48 hours of receiving the item, and we will assist you in resolving the problem and processing a refund or exchange.
Contact Us
If you have any questions or need further assistance, please contact us at the following:
Address 2900 PENROSE ST
City Saint Louis
State MO
Zip Code 63107
Corporate Email SELERIACOOK@purplecostumes.com
Phone Number +1 4064017387
We appreciate your understanding and cooperation and hope that you will be satisfied with our products and services. If you have any questions, please feel free to contact us.